Job Summary:
The Services team of the organization is responsible for providing first in class service to the customer base ensuring that we understand their wants and needs. Responsible for assisting in the integration processes, providing solutions to complex problems, and providing expert implementation support.
Essential Job Duties:
This list of duties and responsibilities is not all inclusive and may include other duties and responsibilities as management may deem necessary from time to time:
• Rotating Help Desk Support
o Interact with customers to resolve day-to-day operational issues.
o Work with Team to assign out larger scale requests.
• Product Development
o Gathering and communicating enhancement opportunities
• Quality Assurance
o Test new code sets and communicate functionality issues to Development.
o Communicate new features and how they function to the Team.
• Implementation
o Manage Large and Medium scale projects.
o Manage customer expectations, timelines.
o Identify and communicate system gaps.
• Training
o Prepare and deliver training to individuals or groups of users.
o Be able to create useful written procedure documents.
• Data Analytics
o Ability to identify opportunities to better utilize data.
o Ability to build and deploy custom reporting needs.
• Internal Sales
o Listen to customer needs & identify new processes or product options.
o Communicate with the Sales team on potential leads.
Required Competencies:
The following are required competencies of the position that must be met by the employee to successfully perform the essential functions of the job:
• Ability to work independently, multi-task, and prioritize.
• Exceptional attention to detail, strong organization, and time management skills.
• Professional communication skills for both internal and external customers, coworkers, team members, and consultants.
• Demonstrate proficiency in Microsoft Office, Dynamics GP, and SQL Server, CRM, and other organizational specific software.
• Demonstrate excellent training skills and project work involving client training at their facilities.
• Good knowledge
Education/Experience:
• Degree in Accounting, Business or Agri Business
• 4+ years of experience as a Senior Implementation/Support Professional or similar role
• 2+ years of experience working with Dynamics GP
• Agricultural Industry experience
• Accounting knowledge, either degree or relative industry experience
• Knowledge of PC based systems, Implementing, Supporting, End-User roles
• Knowledge of Networking, Server, or technical skills
• Ability to travel up to 25%
• Knowledge of ISV Solutions
• Microsoft Dynamics GP
• Microsoft Office
• Microsoft SQL Server
• CRM
* Travel Required: Incumbent is expected to periodically meet with client teams across the United States. Incumbents will also be asked to attend industry and company events.
Physical Demands/Mental Demands:
The physical and mental demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Office – Work is performed in a general office environment with low to moderate noise exposure. May on occasion be exposed to loud sounds and distracting noise levels, such as from office equipment. While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands, and reach with hands and arms, climb stairs, talk to hear. Most of the time is spent seated at a workstation with access to telephone, computer, printer, files, and reference materials. Requires frequent verbal communication either in person, by telephone or by use of online interactive communication. Requires frequent written communication by requiring frequent typing and writing.
Working Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Office – This job operates in a professional office environment. Employees will work face-to-face with others daily. While performing the duties of this job, the employee is rarely exposed to outside weather conditions. The noise level in the work environment is typically low. May on occasion be exposed to sounds and distracting noise levels, such as from office equipment.
Beyond is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
I have read and understand the duties, responsibilities, and requirements for this position. *
Employee Acknowledgement
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